Customer Care Executive

Job Description: Customer Care Executive

Location: Pune
Experience: 1–3 years
Type: Full-time

About Aguante

Aguante is a running-focused activewear brand, built by runners for runners. We design high-performance gear for training, long runs, and race day—driven by passion, community, and constant improvement.

Role Summary

We’re looking for a Customer Care Executive who will be the primary point of contact for our customers. This role involves handling customer complaints, managing WhatsApp and email communication, supporting basic WhatsApp & email marketing, gathering customer reviews, and helping improve overall customer satisfaction.

If you enjoy talking to people, solving problems, and creating great customer experiences—this role is for you.

Key Responsibilities

• Handle customer queries and complaints via WhatsApp, email, and calls

• Resolve issues related to orders, delivery, returns, exchanges, and sizing

• Coordinate with internal teams to ensure quick and effective resolutions

• Support WhatsApp and email marketing campaigns (launches, offers, updates)

• Proactively collect customer feedback and reviews post-purchase

• Track recurring issues and share insights to improve customer experience

Skills & Requirements

• Graduate or Post-Graduate in any discipline

• Experience in a customer care / customer support role will be an added advantage

• Strong communication skills in English (Hindi/Marathi is a plus)

• Comfortable using WhatsApp Business, email, and basic systems/tools

• Empathetic, patient, organized, and solution-oriented

• Interest in fitness, running, or activewear is a plus

What We Value

• A customer-first mindset

• Clear communication and ownership

• Positive attitude and willingness to learn

• Ability to work in a fast-moving startup environment

• इस फुल टाइम ग्राहक सहायता / टेलीकॉलर Job में 1 - 3 वर्षो का अनुभव वाले उम्मीदवारों की जरुरत है।