Key Responsibilities
• Handle customer queries via calls, emails, and chat in a timely manner
• Resolve product, order, delivery, and payment-related issues
• Provide accurate information about products, policies, and services
• Escalate complex issues to relevant internal teams when required
• Maintain records of customer interactions and follow up when needed
• Ensure high customer satisfaction and positive experience
• Coordinate with logistics and operations teams for issue resolution
Requirements
• Strong verbal and written communication skills
• Ability to handle customer queries professionally and empathetically
• Basic understanding of CRM tools and support platforms
• Good problem-solving skills and attention to detail
• Comfortable working in a fast-paced environment