कस्टमर केयर एग्जीक्यूटिव

Job Description

Role Overview:

The Customer Support Executive will be responsible for providing end-to-end assistance to Airtel Black customers through inbound calls. The role involves understanding customer queries, resolving issues promptly, and ensuring a superior customer experience.

Key Responsibilities:

Handle inbound calls and provide professional customer support.

Identify, analyze, and resolve customer issues effectively.

Maintain accurate records of customer interactions and resolutions.

Ensure adherence to quality and process standards.

Collaborate with internal teams to facilitate seamless issue resolution.

Required Skills and Attributes:

Excellent communication skills in English & Tamil

Strong problem-solving and interpersonal abilities.

Customer-focused attitude with a commitment to service excellence.

Ability to work in rotational shifts.

Eligibility Criteria:

Graduation is mandatory

Languages Required: English, Tamil

Work Schedule:

5 working days per week

2 rotational weekly offs

Compensation Details:

Night Shift Allowance

Split Shift Allowance

• इस फुल टाइम ग्राहक सहायता / टेलीकॉलर Job में ग्राहक सहायता / टेलीकॉलर में 0 - 3 वर्षो का अनुभव वाले उम्मीदवारों की जरुरत है।