Customer Care Executive

Job Summary:

The Customer Relations Exceutive (CRE) will be responsible for managing client interactions, ensuring high levels of customer satisfaction, and maintaining long-term relationships with clients. The role involves handling service requests, resolving complaints, coordinating with technical teams, and ensuring smooth communication between customers and internal departments.

Key Responsibilities:

• Act as the primary point of contact for customers for service-related queries and support.

• Handle incoming calls, emails, and service requests in a professional and timely manner.

• Coordinate with technicians and operations teams for scheduling installations, servicing, and breakdown visits.

• Maintain strong follow-up with customers to ensure timely issue resolution.

• Record and update customer data, service history, and complaints in the system.

• Ensure adherence to service timelines and SLAs (Service Level Agreements).

• Address customer complaints effectively and escalate critical issues when required.

• Build and maintain long-term relationships with clients to enhance retention.

• Provide regular feedback to management regarding customer concerns and service improvements.

• Support billing, quotation follow-ups, and AMC/CAMC coordination where required.

Key Skills & Requirements:

• Strong communication and interpersonal skills.

• Customer-centric approach with problem-solving ability.

• Basic understanding of service operations (HVAC industry preferred).

• Good coordination and multitasking skills.

• Proficiency in MS Office (Excel, Word, Email communication).

• Ability to handle pressure and manage multiple clients simultaneously.

Educational Qualification:

• Graduate in any discipline (preferred: Business Administration / Customer Service related fields).

Experience:

• 1–3 years of experience in customer service / client handling / service coordination.

• Experience in HVAC or technical service industry will be an added advantage.

• इस फुल टाइम ग्राहक सहायता / टेलीकॉलर Job में 1 - 6+ वर्षो का अनुभव वाले उम्मीदवारों की जरुरत है।