कस्टमर केयर एग्जीक्यूटिव

WE ARE HIRING!

📌 Job Title: Customer Support Manager /Executive

🧑‍💼 Employment Type: Full-Time

📍 Location: Bangalore

🎓 Education: Graduate

🕒 Experience: 0-5 Years

👥 Age Limit: Up to 30 Years

💰 Salary: 1.5LPA -₹3.20 LPA + Incentives

⏰ Shift Timing: Rotational

📅 Weekly Off: Rotational

📘 Training: 10 Days Product Training

Key Responsibilities

• Handle inbound customer calls promptly and professionally.

• Understand and resolve customer concerns effectively within defined timelines.

• Ensure high customer satisfaction through clear communication and quality service.

• Identify potential sales or lead-generation opportunities during customer interactions.

• Promote relevant products or services and fulfill sales requirements when applicable.

• Document all call details, actions taken, and resolutions accurately in the CRM system.

• Adhere to all process guidelines, quality standards, and compliance requirements.

• Collaborate with team members and supervisors to improve overall service delivery.

Work Schedule

• Working Days: 6 days a week (Fixed Sunday working).

• Shifts: Rotational shifts as per business requirements.

Key Performance Indicators (KPIs)

• First Call Resolution (FCR)

• Average Handling Time (AHT)

• Customer Satisfaction Score (CSAT)

• Quality Audit Score

• Lead Conversion Rate

• Adherence & Attendance

• इस फुल टाइम ग्राहक सहायता / टेलीकॉलर Job में 0 - 4 वर्षो का अनुभव वाले उम्मीदवारों की जरुरत है।