We are looking for a Counselor/Office Assistance to join our team "Success Steps Academy" to handle customer calls, provide exceptional customer support and resolve queries related to IELTS/PTE/TOEFL/DUOLINGO/LANGUAGECERT training . The role offers an attractive in-hand salary of 10,000 to 12,000 and opportunities for growth.
She should be a fresher and should be between 18 and 25 years
Key Responsibilities:
Handle walk in students/telephonic students calls professionally and efficiently.
Address candidates/students queries, resolve concerns and manage complaints.
Keep records of students interactions and follow up when required.
Provide candidates with accurate information to help resolve their issues.
Attendance maintenance.
Job Requirements:
The minimum qualification for this role is 12th Pass and should be a fresher. You will be responsible for addressing students queries, solving complaints and escalating complex issues when necessary. The candidate should be comfortable working in day shift Mon to Friday .