Collection Telecaller

• Contact customers calls regarding pending payments.

• Follow up with customers to ensure timely repayment of outstanding dues.

• Negotiate payment arrangements and secure Promise to Pay (PTP) commitments.

• Maintain accurate call records and update customer interactions in the system.

• Meet daily, weekly, and monthly collection targets.

• Resolve customer queries related to payment dues professionally.

• Escalate unresolved cases to the Team Leader when required.

• Ensure strict adherence to RBI guidelines, company policies, and compliance standards.

• Maintain a professional, polite, and customer-centric approach during every interaction.

• Customers ko pending payment ke regarding calls karna.

• Customers ke saath regular follow-up karke timely repayment ensure karna.

• Payment arrangements discuss karna aur Promise to Pay (PTP) commitments lena.

• Har customer interaction aur call details ko system mein accurately update karna.

• Daily, weekly aur monthly collection targets achieve karna.

• Customers ke payment-related queries ko professionally handle aur resolve karna.

• Jo cases resolve na ho paaye unhe Team Leader ko timely escalate karna.

• Har call ke dauran RBI guidelines, company policies aur compliance standards ka strictly follow karna.

• Har customer ke saath polite, professional aur customer-friendly manner mein baat karna.

• इस फुल टाइम ग्राहक सहायता / टेलीकॉलर Job में ग्राहक सहायता / टेलीकॉलर में 0 - 6+ वर्षो का अनुभव वाले उम्मीदवारों की जरुरत है।