Collection Telecaller
Job Title: Collection Telecaller
Department: Collections / Recovery
Experience: 0–2 years
Employment Type: Full-time
Job Summary:
We are looking for a motivated and confident Collection Telecaller to contact customers regarding pending payments and outstanding dues. The candidate will be responsible for communicating with customers professionally, following up on overdue accounts, and helping achieve collection targets.
Key Responsibilities
Make outbound calls to customers regarding pending payments and overdue accounts.
Remind customers about payment due dates and outstanding amounts.
Understand customers' payment concerns and provide appropriate information.
Follow up regularly with customers who have committed to making payments.
Negotiate suitable payment schedules when permitted by company policy.
Maintain accurate records of calls, commitments, and payment status.