Handle bucket-wise delinquent accounts, including hard buckets and write-off portfolios.
Make outbound calls to customers to remind, follow up, and negotiate repayment plans.
Understand customer challenges and propose appropriate settlement or restructuring options.
Maintain accurate records of calls, follow-ups, and payment commitments in the system.
Achieve monthly recovery targets while complying with bank guidelines.
Escalate high-risk or non-responsive accounts to senior team members.
Ensure all communication follows international banking compliance & quality standards.