Job Responsibilities- Hindi English Tamil Telgu Kannada Any 4 langugae required
• Handle inbound and outbound customer calls professionally.
• Resolve customer queries related to loans, payments, EMI, account status and other services.
• Understand customer issues and provide accurate information and suitable solutions.
• Handle customer complaints and escalate complex issues to the concerned department.
• Make follow-up calls whenever required.
• Explain loan-related information, repayment details and processes clearly to customers.
• Maintain accurate records of customer calls, queries and follow-ups in the system.
• Coordinate with internal teams to resolve customer issues.
• Follow company policies, compliance guidelines and communication scripts.
• Maintain good customer relationships and ensure customer satisfaction