A Naukri Group company
LoginHire Local Staff
A Naukri Group companyLoginHire Local Staff
8,000 - 15,000 /महीना*
Samasta Globazo Solution Llp
डनलोप, कोलकाता
₹5,000 इनसेंटिव्स शामिल
ग्राहक सहायता / टेलीकॉलर में 5 - 6+ वर्षो का अनुभव
Full Time
We are looking for a Tele Callers for Collection & Recovery on Banking and NBFC to join our team Samasta Globazo Solution LLP. The role offers fixed in hand salary + Incentive and involves managing customer calls, delivering outstanding collection from customers. Join us for a great work environment with various opportunities for career growth.
Key Responsibilities:
Manage incoming and outgoing calls in a professional manner and get daily collection/recovery.
Respond to customer inquiries, complaints and concerns with a problem-solving mindset.
Log customer interactions and track follow-ups. Achive daily collection target.
Offer timely and relevant solutions to resolve customer issues.
Collaborate with team members to escalate and address more complex concerns.
Meet key performance metrics including call handling time, customer satisfaction and resolution rates.
Job Requirements:
The minimum qualification for this role is Graduation and 5+ experince in calling and collection/recovery. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 6 week during 10:00 AM to 7:00 PM shift.
