कलेक्शन एग्जीक्यूटिव

we are on a mission to make financial literacy and credit access simple, actionable, and inclusive for over 150 million underserved Indians. From launching personalized credit consulting in 2023 to now empowering 1M+ users to take control of their credit health, we’ve become one of India’s fastest-growing credit score & management platforms, ranked among the top 10 finance apps in the country. We are backed by top VC funds in India and are on a bold journey from 1x to 100x. We’re building a team that shares our vision of transforming how India manages credit. Role Objective To drive recoveries on overdue loans with a focus on Personal Loans (PL), Business Loans (BL), and Auto Loan portfolios by engaging with customers, negotiating settlements, and ensuring account closures—while adhering to regulatory and organizational guidelines. Key Responsibilities ● Contact delinquent customers via calls to follow up on overdue payments. ● Manage BL/PL/Auto Loan portfolios across DPD (Days Past Due) buckets. ● Offer closure, settlement, or restructuring options aligned with internal policies. ● Maintain calling discipline and track PTPs (Promise to Pay), callbacks, and payments. ● Ensure RBI and internal compliance standards are met in customer communication and data handling. ● Maintain a high standard of customer experience through professional, respectful communication. ● Prepare and update call records, daily reports, and portfolio performance metrics. Required Qualifications ● 2 years of experience in collections or recoveries, ideally in PL, BL, or Auto loans with Banks/NBFCs/Fintechs/ Collection agencies. ● Prior experience in tele-calling or collections call centers is a must. ● DRA Certification or 2 years of collections experience ● Strong knowledge of recovery/settlement documentation and processes. ● Fluency in Hindi and English (knowledge of additional regional languages is a plus). ● Excellent negotiation, persuasion, and conflict-resolution skills. Key Competencies ● Customer-first approach with strong problem-solving skills. ● Ability to remain calm and effective under pressure. ● Consistent performance and target-oriented mindset. ● High level of integrity, empathy, and ownership.

• इस फुल टाइम ग्राहक सहायता / टेलीकॉलर Job में 0 - 2 वर्षो का अनुभव वाले उम्मीदवारों की जरुरत है।