कलेक्शन एग्जीक्यूटिव

ob Summary

We are looking for a dedicated and result-oriented Collection Telecaller to join our collections team. The candidate will be responsible for contacting customers with overdue payments, following up on pending EMIs, resolving payment-related queries, and ensuring timely collections while maintaining a professional and customer-friendly approach. Experience in NBFC, Banking, FinTech, or BPO collections will be preferred.

Key Responsibilities

• Make outbound calls to customers for overdue payment follow-up.

• Remind customers about pending EMIs and payment due dates.

• Negotiate payment commitments and obtain PTP (Promise to Pay).

• Handle customer queries and provide appropriate resolutions.

• Update collection remarks and call status in the CRM/system.

• Achieve daily and monthly collection targets.

• Escalate high-risk or unresolved accounts to the Team Leader.

• Ensure compliance with company policies and RBI collection guidelines.
  
  Required Skills

  • Strong communication and negotiation skills.

  • Customer handling and objection management.

  • Basic computer knowledge (MS Excel/CRM).

  • Ability to work under pressure and achieve targets.

  • Good follow-up and problem-solving skills.
    
    Minimum Qualification: 12th Pass / Graduate.

  • Experience: 6 Months – 3 Years in Collections, Recovery, Banking, NBFC, or BPO.

• इस फुल टाइम ग्राहक सहायता / टेलीकॉलर Job में ग्राहक सहायता / टेलीकॉलर में 6 - 60 महीने का अनुभव वाले उम्मीदवारों की जरुरत है।