कलेक्शन एग्जीक्यूटिव

We are looking for a motivated and result-oriented Collection Executive – Telecaller to join our collections team. The candidate will be responsible for contacting customers regarding overdue payments, negotiating repayment commitments, and ensuring timely recovery while maintaining a professional and customer-friendly approach.

## Key Responsibilities

• Make outbound calls to customers for overdue payment reminders.

• Follow up on pending dues and ensure timely collections.

• Negotiate payment schedules and obtain Promise-to-Pay (PTP) commitments.

• Update customer interactions, payment status, and call remarks in the CRM system.

• Handle customer queries related to outstanding balances and payment options.

• Coordinate with internal teams to resolve payment-related issues.

• Meet daily, weekly, and monthly collection targets.

• Escalate disputed or high-risk accounts to the concerned team.

• Ensure all collection activities comply with company policies and applicable regulatory guidelines.

## Eligibility Criteria

• Minimum qualification: 12th Pass or Graduate.

• 6 months to 3 years of experience in tele collections, customer service, or BPO (Freshers with good communication skills may also apply).

• Proficiency in Hindi; basic English communication is preferred.

• Basic computer knowledge (MS Excel, CRM, and email).

• Strong communication, negotiation, and persuasion skills.

• इस फुल टाइम ग्राहक सहायता / टेलीकॉलर Job में ग्राहक सहायता / टेलीकॉलर में 6 - 48 महीने का अनुभव वाले उम्मीदवारों की जरुरत है।