कलेक्शन एग्जीक्यूटिव

About the Role

We are hiring Collection Executives to contact customers regarding overdue EMIs and outstanding charges. The role requires clear communication, respectful follow-ups, accurate recordkeeping, and consistent achievement of assigned collection targets.

Key Responsibilities

• Call customers about pending payments and explain outstanding amounts using verified account information.

• Understand reasons for delayed payment, handle objections professionally, and guide customers towards realistic payment commitments.

• Follow up on promised payment dates and record the outcome.

• Guide customers to approved payment channels and verify payment status through company systems.

• Update the CRM with accurate call remarks, commitments, disputes, and follow-up dates.

• Meet assigned calling, collection, productivity, and call-quality targets.

• Escalate billing disputes, complaints, and cases requiring additional support to the Team Leader.

• Attend daily briefings, training sessions, and performance reviews.

• Follow client-approved collection procedures, confidentiality requirements, and applicable recovery guidelines. Threats, harassment, misleading statements, and unauthorized disclosure of customer information are prohibited.

Candidate Requirements

• Minimum qualification: 12th pass; graduates preferred.

• Freshers and candidates with telecalling, customer service, sales, or collection experience may apply.

• Good communication skills in Hindi and Marathi; basic English preferred.

• Basic computer knowledge and willingness to learn CRM software.

• Ability to listen carefully, negotiate respectfully, and remain calm during difficult conversations.

• Comfortable working towards daily and monthly targets.

• Reliable attendance, punctuality, and willingness to act on coaching.

Performance Expectations

Performance will be assessed on collection results, payment commitments fulfilled, follow-up discipline, CRM accuracy, call quality, and adherence to approved procedures.

• इस फुल टाइम ग्राहक सहायता / टेलीकॉलर Job में ग्राहक सहायता / टेलीकॉलर में 0 - 3 वर्षो का अनुभव वाले उम्मीदवारों की जरुरत है।