A Naukri Group company
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A Naukri Group companyLoginHire Local Staff
20,000 - 30,000 /महीना
मानव मैनेजमेंट ग्रुप
एनआईटी, फरीदाबाद
ग्राहक सहायता / टेलीकॉलर में 2 - 6+ वर्षो का अनुभव
Full Time
We are looking for a Client Relationship Manager to join our team at Manav Management Group. The role offers ₹20,000 - ₹30,000 and involves managing customer calls, delivering outstanding customer service related to Manufacturing. Join us for a great work environment with various opportunities for career growth.
Key Responsibilities:
Manage incoming and outgoing calls in a professional manner.
Respond to customer inquiries, complaints and concerns with a problem-solving mindset.
Maintaining daily MIS
Log customer interactions and track follow-ups.
CRM SOFTWARE
Ensuring timely payment from Customer
Following the process for raising FMS related concerns
Collaborate with team members to escalate and address more complex concerns.
Meet key performance metrics including call handling time, customer satisfaction and resolution rates.
Job Requirements:
The minimum qualification for this role is Graduate and 2 - 6+ years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 6 days working week during the Day shift.
