A Naukri Group company
लॉगिनहायर लोकल स्टाफ
A Naukri Group companyलॉगिनहायर लोकल स्टाफ
15,000 - 20,000 /महीना
Tic Innovations
चंदापुरा, बैंगलोर
ग्राहक सहायता / टेलीकॉलर में 6 - 24 महीने का अनुभव
फुल टाइम
Job Openings!!!
We are looking for a Call Quality Analyst to monitor and evaluate customer interactions, ensure compliance with quality standards, and help improve overall customer experience through actionable feedback.
Key Responsibilities:
Review and evaluate recorded calls for quality, accuracy, and compliance
Score calls against defined quality parameters
Share feedback and coaching inputs with agents and team leads
Identify trends, gaps, and training needs
Prepare quality reports and maintain audit records
Requirements:
Experience in call quality monitoring or contact center operations
Strong understanding of QA frameworks and KPIs
Excellent listening, analytical, and communication skills
Attention to detail and ability to give constructive feedback
