Call Center Executive

WALK-IN INTERVIEW

10.00 AM to 5.00 PM

Versuni India Home Solutions

No:18, Old No: 67A Janakpuri 1st Street

TN Police Housing Colony

Velachery, Chennai - 600042

Contact - Manoj +91 98844 17459 / Ragu +91 73580 81162

please mention - HR VIHS in top of resume

Preferably - HINDI or TELUGU or KANNADA or MALAYALAM

Customer Care Executive Job Description

 Promptly handling and answering to all type of customer quires

 Handle customer direct requests and unresolved issues by co coordinating

with respective customer care team.

 Co coordinating with all state service team to close customer complaints with

in derived completion time (24 hours).

 Replaying to customer mail quires with in derived time period (24 hrs).

 Obtain and evaluate all relevant information to handle product and service

inquiries.

 Record details of incoming inquiries, comments and complaints.

 Manage records of customer interactions (Through telephone & mails).

 Record details of actions taken on products,complaints & feedback

 Collecting feedback on service process from customers and brand partners

(Authorized Retail Distributors & Dealers).

 Communicate and coordinate with internal departments for customer issues.

 Co ordinate with service team and ware house to maintain spare stock

availability.

 Communicate factory team for customer complaint updation with proper

complaint details for immediate action on production.

 Co ordinate with respective region sales team to arrange free service camp

for customers in dealer point.

 Planning and execution of branch audit schedule by co coordinating

respective Branch Service Manager in charges for monitoring branch

activities.

 Planning and execution of Branch Service Manager meeting to shares market

complaints.

 Manage branch administration by co coordinating with respectiv BSM

• इस फुल टाइम ग्राहक सहायता / टेलीकॉलर Job में 6 - 48 महीने का अनुभव वाले उम्मीदवारों की जरुरत है।