Hiring For Call center Agent ( Collection /Sales/Customer service) Process
Need Candidates who want to work with BPO/Tele calling/Call center
Job Location - Rabale ( Navi Mumbai)
We are looking for a Call Center Executive to join our team at State Bank Of India. The role offers ₹13000 - ₹19000 and involves managing customer calls, delivering outstanding customer service related to BPO. Join us for a great work environment with various opportunities for career growth.
Key Responsibilities:
Manage incoming and outgoing calls in a professional manner.
Respond to customer inquiries, complaints and concerns with a problem-solving mindset.
Log customer interactions and track follow-ups.
Offer timely and relevant solutions to resolve customer issues.
Collaborate with team members to escalate and address more complex concerns.
Meet key performance metrics including call handling time, customer satisfaction and resolution rates.
Job Requirements:
The minimum qualification for this role is 12th Pass and candidate must be a fresher. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 6 days working week during the day shift.
Freshers can Apply
Salary - 10000 to 18000 + Incentives
Immediate Joiners Required
Connect For Further Information