A Naukri Group company
लॉगिनहायर लोकल स्टाफ
A Naukri Group companyलॉगिनहायर लोकल स्टाफ
8,000 - 15,000 /महीना
Clino Health Innovation
बैरागढ़, भुवनेश्वर
ग्राहक सहायता / टेलीकॉलर में 6 - 12 महीने का अनुभव
फुल टाइम
Job Title: Call Center Executive
Location: Bhubaneswar
Department: Customer Service
Job Summary:
The Call Center Executive will be responsible for handling customer inquiries, resolving customer complaints, and providing information about products and services. The role involves managing a large volume of inbound and outbound calls in a timely manner, following communication scripts, and ensuring excellent service standards.
Key Responsibilities:
1. Handle Inbound and Outbound Calls:
Manage large amounts of inbound and outbound calls in a timely manner.
Follow communication scripts when handling different topics.
2. Customer Service:
Identify customers’ needs, clarify information, research every issue, and provide solutions.
Resolve customer complaints, providing appropriate solutions and alternatives within the time limits.
3. Product Knowledge:
Maintain a thorough knowledge of the company's products and services.
Keep up to date with product and service information and updates.
Qualifications:
High school diploma or equivalent; a degree in a related field is a plus.
Skills:
Strong organizational skills and attention to detail.
