Key Responsibilities:
Meet performance targets and work with other departments to manage complex issues.
Handle customer calls professionally and efficiently.
Address customer queries, resolve concerns and manage complaints.
Keep records of customer interactions and follow up when required.
Provide customers with accurate information to help resolve their issues.
Identifying and pursuing new business opportunities
Building and maintaining client relationships
Contacting customers and potential customers over calls, emails, and even in person.
Developing and implementing sales strategies
Negotiating contracts and closing deals
Collaborating with internal teams
Conducting market research and analysis
Presenting proposals and sales pitches
Tracking and reporting on sales performance
Representing the company at events and networking
Maintaining and updating sales and business development documentation
Understand client needs