कस्टमर सपोर्ट बिजनेस एनालिस्ट

About the Role

We are looking for an analytical, detail-oriented Business Analyst to join our team at Fourpaysave Hi Tech Solutions Private Limited in Jaipur. In this role, you will bridge the gap between business needs and technical/operational solutions, analyzing data, streamlining processes, and helping drive key operational decisions.

Key Responsibilities

• Data Analysis & Reporting: Gather, analyze, and interpret complex business data to identify trends, performance metrics, and operational opportunities.

• Process Improvement: Evaluate business processes, identify bottlenecks, and recommend efficiency improvements.

• Requirements Gathering: Collaborate with stakeholders and cross-functional teams to define, document, and translate business requirements into actionable project plans.

• Documentation: Create clear process flows, system specifications, user stories, and reports to support ongoing projects.

• Performance Tracking: Monitor project outcomes and business metrics to ensure deliverables meet organizational goals.

• Cross-Team Collaboration: Act as the primary liaison between technical teams, management, and customer support/operations teams to resolve business challenges.

Job Requirements

• Education: Graduate degree (B.Tech, B.B.A., B.Sc., B.Com, or related field) preferred.

• Experience: 2 to 5 years of relevant experience in business analysis, data reporting, or process optimization.

• Technical & Soft Skills:

  • Proficiency in MS Excel / Google Sheets and data visualization tools (e.g., Power BI, Tableau).

  • Strong analytical, problem-solving, and critical thinking abilities.

  • Excellent written and verbal communication skills.

  • Understanding of project management methodologies (Agile/Scrum is a plus).

Role Details

• Work Location: Agra Road, Jaipur (In-office)

• Shift: Day Shift (09:00 AM – 06:00 PM)

• Working Days: 5 Days a week

• इस फुल टाइम ग्राहक सहायता / टेलीकॉलर Job में ग्राहक सहायता / टेलीकॉलर में 2 - 5 वर्षो का अनुभव वाले उम्मीदवारों की जरुरत है।