A Naukri Group company
लॉगिनहायर लोकल स्टाफ
A Naukri Group companyलॉगिनहायर लोकल स्टाफ
15,000 - 25,000 /महीना
Victa Earlyjobs Technologies Private Limited
कुड्लू गेट, बैंगलोर
ग्राहक सहायता / टेलीकॉलर में 6 - 12 महीने का अनुभव
फुल टाइम
Here is a revised Job Description (JD) for a Customer service associate in Sales and Voice Process:
•Job Title:• Customer service associat- Sales & Voice Process
•Job Summary:•
We are seeking a highly motivated and customer-focused Customer Care Executive to join our team. As a Customer Care Executive, you will be responsible for handling customer inquiries, resolving issues, and selling our products/services over the phone.
•Responsibilities:•
1. Handle incoming customer calls and respond to queries in a professional and courteous manner.
2. Sell our products/services to customers and meet sales targets.
3. Resolve customer complaints and issues in a timely and efficient manner.
4. Provide product information and answer customer questions.
5. Meet daily sales and productivity targets.
6. Maintain accurate records of customer interactions and sales.
7. Participate in training and coaching sessions to improve skills and knowledge.
8. Collaborate with team members to achieve sales and customer satisfaction goals.
9. Handle customer escalations and provide solutions.
10. Maintain a high level of customer satisfaction and achieve quality scores.
•Requirements:•
- Excellent communication and interpersonal skills
- 0 to 1 years of experience in customer care/sales/voice process
- Fluency in English and Hindi
- Ability to work in a fast-paced environment and meet targets
- Basic computer skills and typing knowledge
