A Naukri Group company
लॉगिनहायर लोकल स्टाफ
A Naukri Group companyलॉगिनहायर लोकल स्टाफ
12,000 - 15,000 /महीना
Hrh Next Services Limited
Chickpet, तुमकुर
ग्राहक सहायता / टेलीकॉलर में 6 - 12 महीने का अनुभव
फुल टाइम
Job Description for Customer Care Executive.
No. of Positions Opened: 50
Title: Customer care Associate
Location: Tumkur
Language: Kannada & English
Reports to: Team Leader
Qualification: Completed 12th Standard Min
Experience: Fresher or experience
Salary: 12250 Fixed + 1500 Allowance + 750 Variable - for Full Time
Total=14500
Shifts: Rotational 5pm to 2am/6pm to 3pm
Position Summary : First point of contact with the customers.
Key Responsibilities and Summary:
Call Centre Agent Roles & Responsibilities:
· Managing Inbound and/or outbound calls
· Following various communication scripts when speaking to a customer;
· Identifying customer needs, answering questions and providing solutions/alternatives to issues;
· Upselling products and services wherever possible;
· Building sustainable customer relationships;
· Keeping records of all conversations organized;
· Building product knowledge; and improving performance and achieve targets.
· Maintaining and improving quality results by adhering to standards and guideline
Call Centre Associate Skills:
· Detail-oriented: Agents must listen carefully to customers and be able to pick up on small details to provide accurate responses to customers.
