Key Responsibilities:
Contact customers through calls regarding overdue payments and pending dues.
Follow up on payment commitments and ensure timely collections.
Negotiate repayment plans and settlements as per company policies.
Address customer queries related to outstanding balances, payment status, and account
information.
Maintain accurate records of customer interactions, payment commitments, and collection activities in CRM/collection systems.
Ensure compliance with company policies, DRA guidelines, and data privacy regulations.
Prepare and submit collection reports and performance updates.