Key aspects of BPO telecaller job:
Responsibilities: Resolving customer complaints, providing product information, and maintaining daily call records (feedback).
Type:
Inbound: Attending calls from customers (e.g., customer support).
Outbound: Calling potential customers to sell a product or inform them about a service (e.g., telemarketing).
Skills: Good communication skills, understanding of Hindi/English, and patience.
Qualification: Generally 12th pass or graduate, however for some jobs 10th pass is also acceptable.