कस्टमर सपोर्ट Bpo टीम लीडर

Drive revenue growth and operational efficiency by leading a team of sales and operations professionals. Execute the go-to-market strategy, optimize daily workflows, and ensure seamless cross-functional collaboration to maximize client satisfaction and meet aggressive quarterly targets. [1, 2, 3, 4]

Core Responsibilities

• Sales Leadership: Coach and mentor sales representatives, conduct pipeline reviews, and manage quota attainment to drive new business acquisition and upselling. [1, 2, 3, 4, 5]

• Operations Management: Streamline order-to-cash workflows, resolve escalated customer bottlenecks, and optimize CRM data integrity. [1]

• Cross-Functional Alignment: Bridge the gap between sales, marketing, and product teams to ensure smooth campaign execution and service delivery. [1, 2]

• Performance Analytics: Track key performance indicators (KPIs) such as conversion rates, customer acquisition cost (CAC), and operational turnaround time (TAT). [1]

Key Requirements

• Experience: 3-5 years of combined experience in B2B/B2C sales and business operations, including at least 1 year in a supervisory role.

• Technical Skills: Advanced proficiency with CRM platforms (e.g., Salesforce, HubSpot) and data visualization tools (e.g., Tableau, PowerBI).

• Soft Skills: Exceptional conflict resolution, data-driven forecasting, and strategic problem-solving capabilities.

• इस फुल टाइम ग्राहक सहायता / टेलीकॉलर Job में ग्राहक सहायता / टेलीकॉलर में 1 - 2 वर्षो का अनुभव वाले उम्मीदवारों की जरुरत है।