BPO टीम लीडर

Designation: Team Leader

Work Details

• Salary: Up to ₹35,000 per month

• Shift Timing: 9:30 AM – 6:30 PM

• Week Off: Sunday

• Location: Belapur

• Number of Openings: 3

About Company – ABSS (Ammi Business Support Solutions)

ABSS – Ammi Business Support Solutions is a rapidly growing business process support and operations management organization based in Belapur. The company specializes in delivering backend operations management, customer lifecycle support, data management services, and business process outsourcing solutions to corporate clients and enterprise partners.

ABSS operates with a strong focus on quality delivery, client satisfaction, operational efficiency, and employee development. The company believes in creating long-term career opportunities for employees by providing structured training programs, performance-based growth, and leadership development pathways. ABSS maintains a professional, performance-driven, and employee-friendly work culture where individuals are encouraged to enhance their skills and grow within the organization.

About Role

The Team Leader will play a critical role in managing daily team operations, monitoring productivity, ensuring service quality, and achieving business targets. The role requires strong people management skills, operational understanding, reporting capability, and the ability to manage client expectations while maintaining team motivation and engagement.

Roles & Responsibilities

• Manage and supervise daily team workflow and task allocation

• Monitor individual and team performance metrics on daily basis

• Ensure achievement of productivity targets and quality standards

• Handle escalation cases and provide quick resolution

• Conduct daily team briefings and performance discussions

• Train, mentor, and guide team members for performance improvement

• Maintain daily, weekly, and monthly performance reports

• Coordinate with management for process improvements

• Monitor attendance, discipline, and team engagement levels

• Support hiring and training of new team members if required

• Maintain client service standards and process compliance

• Identify performance gaps and create improvement plans

Eligibility Criteria

• Education: Minimum HSC Pass

• Experience: Minimum 1 Year Relevant Experience in Team Handling / Senior Executive / SME Role

Required Skill Set

• Strong team handling and leadership capability

• Excellent communication and interpersonal skills

• Strong problem-solving and decision-making ability

• Basic to intermediate Excel knowledge

• Performance monitoring and reporting knowledge

• Conflict management and motivational skills

• Ability to work under pressure and target environment

Benefits

• Provident Fund (PF)

• ESIC (As per eligibility norms)

• Paid Leaves as per company policy

• Performance-Based Incentives (If applicable)

• Internal Promotion Opportunities

• Structured Training & Development Programs

• Stable and Professional Work Environment

Apply Now

Interested candidates can apply now or contact HR for further details.

• इस फुल टाइम ग्राहक सहायता / टेलीकॉलर Job में 1 - 2 वर्षो का अनुभव वाले उम्मीदवारों की जरुरत है।