A Naukri Group company
लॉगिनहायर लोकल स्टाफ
A Naukri Group companyलॉगिनहायर लोकल स्टाफ
25,000 - 30,000 /महीना
Anupam Industries
मायापुरी इंस्डस्ट्रियल एरिया I, दिल्ली
ग्राहक सहायता / टेलीकॉलर में 2 - 3 वर्षो का अनुभव
फुल टाइम
Audit recorded and/or live video calls for quality, accuracy, and compliance.
Ensure adherence to company policies, scripts, SOPs, and compliance norms.
Identify errors, deviations, and quality gaps in video call interactions.
Prepare daily/weekly/monthly audit reports with findings and observations.
Share feedback with concerned teams to improve call quality and performance.
Maintain proper audit documentation and records.
Escalate critical compliance issues to management.
Support quality improvement initiatives and internal audits.
Graduation preferred (any stream).
Experience in Quality Audit / Call Monitoring / QA is an advantage.
Good understanding of audit parameters and compliance standards.
Strong attention to detail and analytical skills.
Basic knowledge of MS Excel / Google Sheets.
Good communication and reporting skills.
Ability to maintain confidentiality and data security.
Comfortable working in an office environment.
0–2 years experience in Video Call Audit, QA, Call Monitoring, or Compliance.
