A Naukri Group company
लॉगिनहायर लोकल स्टाफ
A Naukri Group companyलॉगिनहायर लोकल स्टाफ
25,833 - 35,000 /महीना
Thinvent Technologies Private Limited
ब्लॉक एस सेक्टर 49 गुड़गांव, गुडगाँव
ग्राहक सहायता / टेलीकॉलर में 1 - 3 वर्षो का अनुभव
फुल टाइम
Job description:
Key Responsibilities
Manage daily customer support and service activities to ensure timely and effective resolution of customer issues.
Monitor support tickets, service requests, and customer inquiries to ensure adherence to service level agreements (SLAs).
Handle complex customer complaints and escalations, providing prompt and satisfactory resolutions.
Coordinate with internal departments to address customer concerns and service-related issues.
Build and maintain strong relationships with customers and key stakeholders.
Ensure consistent communication with customers regarding service updates and issue resolution.
Support customer retention and satisfaction initiatives.
Work closely with Sales, Operations, Technical, Product, and Quality teams to improve service delivery.
Qualifications
Bachelor's degree in Business Administration, Customer Service Management, Operations Management, Engineering, or a related field.
Relevant certifications in Customer Service, IT Service Management, or Operations Management are an advantage.
Experience
2–3 years of experience in customer support, service operations, or customer success.
Prior experience in team supervision is preferred
Required Skills
Strong customer service orientation.
Excellent verbal and written communication skills.
Leadership and team management abilities.
Problem-solving and conflict resolution skills.
Ability to manage multiple priorities in a fast-paced environment.
Data analysis and reporting skills.
Knowledge of CRM, ticketing, and service management systems.
Proficiency in Microsoft Office Suite and reporting tools.
Benefits:
Cell phone reimbursement
Provident Fund
Work Location: In person
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