Assistant Manager - Customer Service

Assistant Manager - Customer Service - Rail & Inland Terminals - Hyderabad Job Responsibilities • Sharing Railing details with the customers regarding their Export / Import Shipments. • Updating customers twice a day regarding train running/port arrival status. • Sending Buffer shifting updates to the customers on daily basis. • Updating customers about the vehicles hold at the factory on daily basis. The idea is to ensure the fast turnaround of the vehicles. • Reports pertaining to Exports as and when required by the Sales team as per their specific requirements. • Arranging PDA receipts to the customers, which is required by them for smooth and timely handover of the TR to the shipping line and for Bill of lading release. • Arranging VDS letters from the all the customers, and further submission of the same to finance department for their records. • Assistance to Sales team by sending emails regarding Terminal and Rail tariff to customers. • Arranging KYC and GST details from all the new customers introduced by Sales. • Sending Notice to trade as & when required. • Sending heads-up emails to the customers regarding their outstanding and further following up over call on daily basis. • Balance confirmation details are being sent to the customers which helps in reconciliation their accounts with us for smooth clearance of the payments. • Emails regarding confirmation of pre-deposit accounts. • Replying day to day queries of the customers to ensure customer • Internal communication regarding weekly collection target plan submitted by the Sales Team and further sharing the collection details v/s target collection details to Finance team. • Sending original Delivery orders received from the customers for their Imports shipment to relevant colleagues. • Sending in-transit details to customers for their shipments. • Sharing arrival details with the customers/Shipping Lines as soon as the units reaches our terminal for fast clearance of the cargo. Education qualification & Competencies • Good Communication skills in English language both oral and written. And local language (s) – spoken only. • Excellent command in Customer Services. Experience Level Mid Level