कस्टमर सपोर्ट एकेडमिक काउंसलर

An Academic Counselor guides students through their educational and career journeys. They evaluate strengths, address challenges, and help individuals set realistic goals. Depending on the organization, the role focuses either on advising and mentoring (institutional) or counseling and driving enrollments (ed-tech/sales).

Key Responsibilities

• Student Guidance: Conduct one-on-one sessions to help students choose courses, set attainable academic goals, and improve study habits.

• Assessments & Planning: Administer capability assessments and develop personalized educational and career plans.

• Admissions & Outreach (for Ed-Tech/Institutions): Reach out to prospective learners, conduct demo sessions, and convert leads into enrollments.

• Stakeholder Collaboration: Partner with parents, teachers, and administrators to address behavioral issues or learning barriers.

• Resource Facilitation: Connect students with helpful resources, such as tutors, mentorship programs, or career counseling.

• Record Keeping: Maintain accurate, confidential notes regarding student progress and assessment results.

Essential Qualifications

• Education: Bachelor’s degree in psychology, social work, education, or a relevant field.

• Communication: Exceptional verbal and written communication skills (bilingual proficiency is a strong asset in regions like India).

• Core Competencies: Active listening, high empathy, patience, and strong interpersonal skills.

• Tech-Savviness: Familiarity with education management systems, online demo tools, and virtual meeting platforms (e.g., Zoom, MS Teams).

• इस फुल टाइम ग्राहक सहायता / टेलीकॉलर Job में ग्राहक सहायता / टेलीकॉलर में 2 - 6+ वर्षो का अनुभव वाले उम्मीदवारों की जरुरत है।