Operation Associate

Guest handling: Welcome customers, answer questions, guide them to screens/seats, and resolve basic complaints.

Ticketing & entry: Check tickets/QR codes and help manage entry and crowd flow.

Food & beverage: Depending on the assigned department, assist with the cinema food counter, orders, billing, and delivery to customers.

Screen operations: Check that the auditorium is clean and ready before shows; report technical or facility issues to the relevant team.

Housekeeping coordination: Ensure common areas, washrooms, lobby, and auditoriums maintain required cleanliness standards.

Show management: Help with opening/closing procedures, show timings, customer movement, and auditorium checks.

Cash/POS: Some positions may involve billing, POS transactions, cash handling, and daily reconciliation.

Team coordination: Work with supervisors, security, housekeeping, F&B, ticketing, and other cinema staff.

Customer complaints: Handle routine issues politely and escalate serious matters to the supervisor/manager.

Safety: Follow cinema safety, emergency, fire, and security procedures.

Working conditions

Expect the role to involve standing and walking for significant periods, working in a busy environment, and interacting with many customers. Cinema operations usually require rotational shifts, including evenings, weekends, and public holidays.

What you should be prepared for

For the interview, emphasize that you are:

Comfortable communicating with customers.

Comfortable working in shifts.

Comfortable working weekends/holidays when scheduled.

Able to stay calm with difficult customers.

A team player.

Willing to learn ticketing/POS and cinema operating procedures.

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