कैशियर

Job Purpose

The Cashier is responsible for handling all customer billing and payment transactions at the Happi Mobiles showroom. The role requires high accuracy in cash handling, billing, digital payments, invoice generation, and daily reconciliation while providing a professional and friendly customer experience.

Key Responsibilities

1. Billing & Invoicing

• Generate accurate bills for mobile phones, tablets, accessories and other products.

• Verify product name, model, variant, price, quantity, offers and applicable discounts before billing.

• Ensure the correct IMEI / serial number / SKU is entered against the invoice wherever applicable.

• Issue invoices, receipts and payment confirmations to customers.

• Ensure every sale is billed through the authorised billing/POS system.

2. Cash & Payment Handling

• Receive payments through Cash, UPI, Debit/Credit Cards, Bank Transfer and other approved payment methods.

• Count cash carefully and verify currency notes where required.

• Provide correct change to customers.

• Never accept or process unauthorised payment methods.

• Maintain complete confidentiality of customer payment information.

3. Daily Cash Reconciliation

• Reconcile physical cash with the billing/POS system at the end of every shift.

• Match cash, UPI, card and other digital collections with system reports.

• Identify and immediately report any shortage, excess or transaction mismatch.

• Prepare daily cash collection and payment reports.

• Hand over/store cash according to company procedures.

4. Mobile Retail Specific Responsibilities

• Verify the mobile phone IMEI number before final billing and handover.

• Ensure the IMEI/serial number on the product matches the invoice.

• Verify accessories included with the product.

• Coordinate with the sales team for exchange, finance/EMI and promotional transactions.

• Ensure exchange values, discounts and promotional offers are correctly reflected in the bill.

• Support proper documentation for finance/EMI transactions.

5. Customer Service

• Greet customers politely and professionally.

• Explain the bill, payment amount, discounts and offers when required.

• Handle billing-related customer questions.

• Coordinate with the Store Manager for refunds, cancellations, exchanges or disputed transactions.

• Maintain a clean and organised billing counter.

6. Documentation & Records

• Maintain daily billing and payment records.

• File invoices and supporting documents properly.

• Maintain records of cancelled bills, refunds, exchanges and corrections.

• Ensure all required documents are complete before closing transactions.

7. Store Support

• Coordinate closely with Sales Executives and the Store Manager.

• Assist the sales team during busy periods when required.

• Support stock verification when requested.

• Report billing-system, POS, card-machine or payment issues immediately.

• Follow all company policies related to cash, billing, customer service and security.

Key Performance Indicators (KPIs)

• 100% billing accuracy

• Zero unexplained cash shortages

• Correct IMEI/SKU entry on invoices

• Accurate daily cash and digital-payment reconciliation

• Zero unauthorised discounts or billing adjustments

• Proper documentation of refunds/exchanges

• Timely completion of daily closing

• Customer satisfaction and professional behaviour

Required Qualifications

• Minimum 12th Pass; graduation preferred.

• Basic computer knowledge.

• Basic knowledge of MS Office and billing/POS software.

• Good numerical and calculation skills.

• Previous retail cashier/billing experience preferred.

• Experience in mobile/electronics retail is an advantage.

Required Skills

• Excellent cash-handling ability

• Strong attention to detail

• Good communication skills

• Basic knowledge of UPI, card and digital payments

• Ability to operate billing/POS systems

• Good problem-solving skills

• Honest, responsible and trustworthy

• Ability to work under pressure during busy hours

• Good teamwork and customer-service attitude

Personal Qualities

Accuracy | Honesty | Responsibility | Discipline | Customer Focus | Teamwork | Professional Behaviour

Working Conditions

• Full-time retail showroom position

• Must be comfortable working on weekends and during peak sales periods.

• Must be able to stand and work at the billing counter for extended periods.

• Shift timings will be as per showroom requirements.

Important Rule

The Cashier is personally responsible for ensuring that the amount collected from customers matches the amount recorded in the billing/POS system. Any shortage, excess, incorrect billing, unauthorised discount or payment discrepancy must be reported immediately to the Store Manager.

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