Job Requirements:
Assume responsibility for cash register and cash control to ensure that all amounts are correct.
Print receipts for customers, reconcile billing problems, issue refunds, and answer questions related to the cost of services.
Provide exemplary customer service while efficiently and professionally fielding phone calls to deliver a positive buyer experience.
Proactively resolve and reconcile unpaid, declined, or outstanding service payments and document transactions in the dealership computer system.
Interpret and articulate costs and fees to customers to ensure a thorough understanding of the amount owed.
Assist with general front desk clerical duties such as managing office supply inventory, keeping the cashier window area clean, and patching callers through to the appropriate contacts.
Greet customers with a smile, maintain a professional appearance, and escalate customer complaints to the service advisor if needed.
Key Skills:
Main cash, petty cash
Advance Excel like – Vlookup, if condition, Pivot table,
Tally,
SAP