Key Responsibilities
Customer Service & Sales – Greet customers, understand requirements, recommend products, and drive sales through upselling and cross-selling.
Product Knowledge – Develop strong knowledge of Defence Bakery’s breads, cakes, pastries, confectionery, savouries and other products to confidently assist customers.
Billing & Order Management – Handle POS billing, cash/digital payments, order taking and ensure accurate processing of customer orders.
Product Display & Merchandising – Maintain attractive product displays, correct labelling, product availability and appropriate merchandising standards.
Stock & Wastage Management – Support stock receiving, counting, replenishment and FIFO/FEFO practices while minimising product wastage and damage.
Outlet Hygiene & Food Safety – Maintain personal grooming, outlet cleanliness and food-handling standards in accordance with company SOPs and food-safety requirements.
Customer Experience & Complaint Handling – Resolve routine customer queries professionally, escalate complaints when required and ensure a positive customer experience.
Teamwork & Operational Discipline – Follow shift schedules, SOPs and company policies while coordinating with the outlet, bakery, kitchen and delivery teams to ensure smooth operations.
Qualifications and Skills:
Education: Diploma or degree in hospitality a related field or pursuing degree
Experience: Some prior experience in a hospitality environment is desirable, but not mandatory.
Skills Required
Customer Experience Management
Inventory Handling
POS Billing Knowledge
Hygiene & SOP Compliance
Working Schedule
6 Days Working
Rotational Shift Operations
Weekly Off as per roster
Compensation
Competitive salary based on experience and operational expertise
Performance-driven growth opportunities within the organization