Company name: SuperSeva Global Services Pvt. Ltd.
Role: Operations Team Lead
Location: 1245, 27th Main Rd, Sector 2, PWD Quarters, BDA Layout, Somasundarapalya, Bengaluru, Karnataka 560102
Experience : 3-6 Years
Salary: 25K-35K CTC
Notice period : 0 - 15 Days
Key Responsibilities
1. Team Leadership & Supervision
• Lead, mentor, and motivate a team to achieve KPIs and SLAs.
• Allocate daily tasks, monitor productivity, and ensure smooth workflow.
• Conduct regular team meetings and performance reviews.
2. Operations Management
• Oversee daily operations to ensure compliance with company policies and standards.
• Track and analyze operational performance metrics.
• Identify bottlenecks and implement solutions for process efficiency.
3. Client & Stakeholder Management
• Act as a point of contact for clients/stakeholders regarding operational issues.
• Ensure service delivery aligns with client expectations.
• Prepare and share periodic reports with management and clients.
4. Process Improvement & Compliance
• Monitor and improve operational processes for better efficiency and cost-effectiveness.
• Ensure compliance with company policies, industry regulations, and safety standards.
• Implement best practices and support continuous improvement initiatives.
5. People Development
• Train and develop team members on processes, tools, and soft skills.
• Manage employee engagement, conflict resolution, and attrition.
• Support succession planning and employee career growth.
6. Reporting & Documentation
• Maintain accurate reports on team performance, attendance, and productivity.
• Share weekly/monthly operational reports with management.
• Document SOPs, risk assessments, and improvement plans.