Process Coordinator – Grocery Store Operations
The Process Coordinator is responsible for ensuring seamless day-to-day operations across grocery stores. The role involves addressing store queries, coordinating with store managers and head office teams, and supporting the effective execution of store processes, functions, and operational standards.
Handle, log, and track all store-level queries, issues, and operational requirements.
Coordinate with Store Managers and Head Office departments — including Merchandising, IT, Maintenance, and — to ensure timely resolution of issues.
Support and monitor in-store activities such as promotions, audits, new product launches, and standard operating procedure (SOP) implementation.
Oversee store performance metrics and ensure compliance with company operational standards.
Prepare and maintain accurate reports on store issues, actions taken, and performance updates.
Identify and recommend improvements to enhance store efficiency and reduce operational bottlenecks.
Ensure smooth communication between stores and the Head Office operations team for daily activities and escalations.
12th pass or above, Retail Management-related field.
1–3 years of experience in grocery, FMCG, or retail operations.
Strong communication, coordination, and problem-solving abilities.
Sound understanding of grocery store processes — including stock management, display standards, expiry control, and POS operations.
Proficiency in MS Office, Google Sheets, Google Drive, and Advanced Excel for reporting and data management.
Ability to multitask, prioritize, and manage multiple store requirements effectively.
Proactive, organized, and detail-oriented approach to work.
Strong interpersonal and teamwork skills with a customer-focused mindset.
Capable of working in a dynamic, fast-paced retail environment.
Reliable, responsible, and committed to operational excellence.