Operations & Coordination
Prepare and send proposals, estimates, and customized tour packages to clients.
Follow up with customers, leads, and travel agencies for conversions and updates.
Communicate with vendors for bookings, availability, pricing, confirmations, and payment follow-ups.
Monitor tour confirmations, ensure all arrangements are in place, and coordinate with internal teams.
Collect reviews and feedback from guests post-travel.
Generate, compile, and maintain organizational data efficiently.
Curate data related to customer queries, leads, vendor contacts, tour statuses, and reviews.
Maintain organized records using Microsoft Office tools, CRM systems, and company software.
Track and follow up on payments from clients and ensure timely settlements with vendors.
Maintain accurate documentation of invoices, receipts, and payment updates.
Travel to client locations for meetings, presentations, or coordination whenever necessary.
Represent the company professionally and uphold service standards during visits.
Proven experience in customer service, front desk operations, or administrative roles (preferably in travel industry).
Strong knowledge of computers, MS Office (Word, Excel, PowerPoint), and email management.
Excellent written and verbal communication skills.
Ability to multitask, prioritize, and handle pressure in a fast-paced environment.
Well-presented, disciplined, and customer-service oriented.
Ability to coordinate with vendors, partners, and internal teams professionally.
Strong follow-up skills with attention to detail.
Willingness to travel for client meetings when required.
Pleasant personality and presentable appearance.
Highly organized and proactive.
Strong interpersonal skills with customer-first attitude.
Problem-solving mindset and ability to manage situations calmly.