ऑपरेशन एग्जीक्यूटिव

Operations & Coordination

• Prepare and send proposals, estimates, and customized tour packages to clients.

• Follow up with customers, leads, and travel agencies for conversions and updates.

• Communicate with vendors for bookings, availability, pricing, confirmations, and payment follow-ups.

• Monitor tour confirmations, ensure all arrangements are in place, and coordinate with internal teams.

• Collect reviews and feedback from guests post-travel.

Data Management

• Generate, compile, and maintain organizational data efficiently.

• Curate data related to customer queries, leads, vendor contacts, tour statuses, and reviews.

• Maintain organized records using Microsoft Office tools, CRM systems, and company software.

Payment & Vendor Follow-up

• Track and follow up on payments from clients and ensure timely settlements with vendors.

• Maintain accurate documentation of invoices, receipts, and payment updates.

Field Activities (When Required)

• Travel to client locations for meetings, presentations, or coordination whenever necessary.

• Represent the company professionally and uphold service standards during visits.

Required Skills & Qualifications

• Proven experience in customer service, front desk operations, or administrative roles (preferably in travel industry).

• Strong knowledge of computers, MS Office (Word, Excel, PowerPoint), and email management.

• Excellent written and verbal communication skills.

• Ability to multitask, prioritize, and handle pressure in a fast-paced environment.

• Well-presented, disciplined, and customer-service oriented.

• Ability to coordinate with vendors, partners, and internal teams professionally.

• Strong follow-up skills with attention to detail.

• Willingness to travel for client meetings when required.

Personal Attributes

• Pleasant personality and presentable appearance.

• Highly organized and proactive.

• Strong interpersonal skills with customer-first attitude.

• Problem-solving mindset and ability to manage situations calmly.