A Naukri Group company
लॉगिनहायर लोकल स्टाफ
A Naukri Group companyलॉगिनहायर लोकल स्टाफ
20,000 - 25,000 /महीना
Dropdash Technologies Private Limited
हैबतपुर, ग्रेटर नोएडा
बैक ऑफिस / डेटा एंट्री में 6 - 12 महीने का अनुभव
फुल टाइम
Key Responsibilities:
Respond to customer inquiries via phone, email, chat, or in person in a professional manner.
Troubleshoot customer issues and provide timely solutions or escalate them to higher levels if required.
Maintain records of customer interactions, transactions, and feedback.
Coordinate with internal departments (Operations, Technical, Finance, etc.) to resolve customer issues.
Ensure service-level agreements (SLAs) are met and customer expectations are managed effectively.
Assist in onboarding new clients/customers and guide them about products/services.
Provide after-sales support and handle customer complaints with patience and empathy.
Prepare daily/weekly/monthly reports on customer support activities.
Stay updated with company products, services, and processes to provide accurate information to customers.
