Order Verification & Dispatch:
Verify and approve all orders before dispatch.
Coordinate with the packaging team for timely order readiness.
Maintain accurate dispatch records and courier handover sheets.
Courier Coordination:
Handle pickup schedules with courier partners.
Track shipments and resolve in-transit issues.
Maintain communication with delivery partners to ensure timely delivery.
NDR Management:
Monitor daily NDR reports and reattempt deliveries.
Coordinate with telecalling and customer service teams for address verification or customer confirmations.
Maintain NDR tracker with status updates and resolution remarks.
Data & Reporting:
Prepare daily, weekly, and monthly reports on dispatch and NDR performance.
Analyze failed deliveries and suggest process improvements.
Maintain a clear record of stock movement and returns.
Team Management:
Supervise dispatch and logistics team members.
Ensure process discipline and timely task completion.
Train staff on packaging quality, documentation, and courier software usage.