Key Responsibilities:
Handle day-to-day back-office operations related to Annual Maintenance Contracts (AMC).
Maintain AMC agreements, renewal schedules, and client service records.
Coordinate with site supervisors, technicians, and vendors for AMC service calls.
Prepare quotations, invoices, and follow up for payments.
Track complaints/service requests and ensure timely resolution.
Maintain client database and generate MIS reports for management.
Assist in scheduling preventive maintenance visits and ensuring completion reports.
Support purchase team in material requisition and stock updates.
Communicate with clients via email/phone for service updates and reminders.
Ensure proper filing, documentation, and record keeping of all AMC-related activities.
Required Skills & Qualities:
Strong knowledge of MS Office (Excel, Word, PowerPoint) and email correspondence.
Good communication and coordination skills.
Ability to multitask and handle client queries efficiently.
Detail-oriented with good record-keeping ability.
Knowledge of interior works/maintenance services (preferred).
Qualifications:
Graduate in any discipline.
1–3 years of experience in back-office / customer support / AMC coordination (preferably in interiors or facility management).