Contact clients via phone, email, or in person to discuss overdue payments.
Negotiate payment plans and settlements within company guidelines.
Maintain accurate and detailed records of all collection activities and customer interactions.
Monitor customer accounts to identify and address overdue debts.
Resolve billing issues and customer complaints professionally.
Ensure compliance with all relevant laws, regulations, and company policies.
Escalate complex cases or those requiring legal action to senior management.
Prepare regular reports on collection activity and outstanding debts.
Collaborate with the finance team to optimize debt recovery strategies.