Trainee Service Desk Executive

10,000 - 13,000 /month

Impact Infotech Private Limited

RR Layout, West Bangalore, Bangalore

1 - 2 years Experience in Hardware / Network Engineer

5 Openings

Full Time

Skills Required

IT Hardware

Job Highlights

Graduate and above

Males Only

09:00 AM - 06:00 PM | 6 days working

Job Description

Dear Candidate,

Greeting of the Day!

Experience: Fresher
Employment Type: Full-Time
Shift: Rotational Shifts
Interview Mode: Virtual (VCON)
Diversity: Male Candidates Preferred

Language-Hindi MANDATORY

Job Description

We are looking for enthusiastic and customer-focused freshers to join our Service Desk team. The selected candidates will be responsible for providing first-level technical and operational support, handling customer queries, and managing support tickets efficiently.

Key Responsibilities

Handle customer queries over phone calls.
Log, track, and update support tickets.
Ensure timely ticket closure as per defined SLAs.
Provide basic troubleshooting and support to end users.
Escalate issues to relevant teams when required.
Maintain accurate records of customer interactions.
Deliver excellent customer service and communication.

Required Skills

Basic knowledge of SQL and CSS.
Understanding of ticket logging and ticket closure processes.
Strong communication and customer handling skills.
Ability to provide support over calls.
Hindi language proficiency is mandatory.
Willingness to work in rotational shifts.

Eligibility Criteria

Freshers are welcome to apply.
Any Graduate or Diploma holder.
Good verbal and written communication skills.

Other Details

It is a Full Time Hardware / Network Engineer job for candidates with 1 - 2 years of experience.

More about this Trainee Service Desk Executive job

What are the eligibility criteria for this Trainee Service Desk Executive job?
Ans : Candidates should have a Graduate and above qualification with 1-2 years of experience and skills like IT Hardware for this Trainee Service Desk Executive job offered by Impact Infotech Private Limited in RR Layout, West Bangalore, Bangalore.
What salary is offered for this Trainee Service Desk Executive job?
Ans : The salary for this Trainee Service Desk Executive job ranges between ₹10,000-₹13,000 per month.
What are the working days and timings for this job?
Ans : This Trainee Service Desk Executive job has 6 days working days and timings from 09:00 AM - 06:00 PM.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in RR Layout, West Bangalore, Bangalore.
How many openings are available for this position?
Ans : There are 5 openings available for this position.
Who can apply for this job?
Ans : Candidates who have a Graduate and above qualification with 1-2 years of experience can apply for this Trainee Service Desk Executive job. Only male candidates can apply.
What does the role of Trainee Service Desk Executive involve?
Ans : As a Trainee Service Desk Executive, your work will involve skills like IT Hardware. This role is part of Hardware / Network Engineer category.
Where is this job located?
Ans : This Trainee Service Desk Executive job is located in RR Layout, West Bangalore, Bangalore.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like IT Hardware along with 1-2 years of experience is ideal for this Trainee Service Desk Executive job.
Why should you apply for this Trainee Service Desk Executive job?
Ans : This Trainee Service Desk Executive job offers a salary between ₹10,000-₹13,000 per month. This is a Full Time opportunity and has 5 openings available.