Support Engineer

IN_Associate_Windows Support Eng_Digital Integration_Advisory_Gurgaon Line of Service Advisory Industry/Sector Not Applicable Specialism Microsoft Management Level Associate Job Description & Summary At PwC, our people in software and product innovation focus on developing cutting-edge software solutions and driving product innovation to meet the evolving needs of clients. These individuals combine technical experience with creative thinking to deliver innovative software products and solutions. In technology delivery at PwC, you will focus on implementing and delivering innovative technology solutions to clients, enabling seamless integration and efficient project execution. You will manage the end-to-end delivery process and collaborate with cross-functional teams to drive successful technology implementations. Why PWC At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purpose-led and values-driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us . At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm’s growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations. " Job Description: Infra Support Engineer Responsibilities - You take responsibilities and act as service manager for major endpoint related services, such as Windows Endpoint, Endpoint Security or Virtual Desktop Environment. - You develop solutions to optimize our endpoint fleet - You participate in projects and act as SME’s for several workplace related topics - You patch level for our laptops - You create software packages and deliver them to our users - You identify and drive vulnerability management initiatives to keep our endpoint fleet secure - You identify and drive hygiene tasks to maintain a lean endpoint environment Mandatory Skill Sets: At least 3-4 years experience working in endpoint management with focus on Windows and iOS endpoints. - At least 2-3 years experience on Microsoft Intune (MEM) or similar modern endpoint management platforms. - At least 3 years experience in IT Service Management, managing complex services in a multinational enterprise environment - Have 2 years experience working with PowerShell - Have 2 year experience with Microsoft 365 Cloud PC environment or similar - Have 2 year experience with working in Microsoft Entra Directory (Azure Active Directory) Preferred skill Sets: You have experience managing a Microsoft 365 Platform Years of experience required: 2-4 years Education qualification: Educational qualifications (incl. certificates) - Microsoft Endpoint Administrator Associate (MD-102) - Azure Fundamentals (AZ-900) - Microsoft 365 Fundamentals (MS-900) - PowerShell training - ITILv4 Foundation B.Tech. / BE Education (if blank, degree and/or field of study not specified) Degrees/Field of Study required: Bachelor of TechnologyDegrees/Field of Study preferred: Certifications (if blank, certifications not specified) Required Skills Microsoft Windows 365, Microsoft Windows Support Optional Skills Accepting Feedback, Accepting Feedback, Active Listening, Client Management, Communication, Deliverable Planning, Delivery Management, Developing User Stories, Emotional Regulation, Empathy, Inclusion, Intellectual Curiosity, IT Business Strategy, IT Consulting, IT Infrastructure, IT Service Management (ITSM), IT Systems Development, Leading Design Workshops, Market Research, Optimism, Process Improvement, Product Enhancement, Product Roadmap, Project Delivery, Project Management {+ 17 more} Desired Languages (If blank, desired languages not specified) Travel Requirements Not Specified Available for Work Visa Sponsorship? No Government Clearance Required? No Job Posting End Date March 2, 2026 Experience Level Mid Level