Senior Analyst - Infrastructure Customer Experience

Sr. Analyst I, Infra CX About Invesco As one of the world’s leading independent global investment firms, Invesco is dedicated to rethinking possibilities for our clients. By delivering the combined power of our distinctive investment management capabilities, we provide a wide range of investment strategies and vehicles to our clients around the world. If you're looking for challenging work, intelligent colleagues, and exposure across a global footprint, come explore your potential at Invesco. What's in it for you? As an organization we support personal needs, diverse backgrounds and provide internal networks, as well as opportunities to get involved in the community and in the world. Our benefit policy includes but not limited to: Competitive Compensation Flexible, Hybrid Work 30 days’ Annual Leave + Public Holidays Life Insurance Retirement Planning Group Personal Accident Insurance Medical Insurance for Employee and Family Annual Health Check-up 26 weeks Maternity Leave Paternal Leave Adoption Leave Near site Childcare Facility Employee Assistance Program Study Support Employee Stock Purchase Plan ESG Commitments and Goals Business Resource Groups Career Development Programs Mentoring Programs Invesco Cares Job Description Please use the template below to create a Job Posting for your Requisition. Review the Career Track / Level Criteria at the bottom of this template and ensure the job posting matches accordingly. Your Team [Department summary, 4-5 sentences max] Your Role [A brief description of the job and its purpose – 4-5 sentences max] You Will Be Responsible For: • [We recommend 8 bullet points or fewer. Manager’s discretion] The Experience You Bring: • [We recommend 8 bullet points or fewer. Manager’s discretion] ••The information below comes from the Job Leveling Guide and is meant to assist you in writing the job description. Please delete once you have completed the job description.•• General Role Profile • Develops a basic understanding of theories, practices and procedures within a job family • Performs limited, narrowly defined assignments using existing procedures • Accountable for own contributions, regularly verifies that work quality and timeliness meet Teams’ objectives • Works under established parameters for daily work • Receives instruction, guidance and direction on new assignments • Entry level to a job family professional career progression Knowledge • Requires basic knowledge and awareness of practices and methods within own job family Business Acumen • Applies general knowledge of business developed through education or experience Problem Solving • Works on narrowly defined assignments of limited scope and complexity • Initiative and independent judgment circumscribed by detailed instructions • Learns to use the concepts of the skill acquired through formal training or equivalent experience • Learns internal policies and procedures Impact • Uses basic judgment • Has limited impact on quality, timeliness and effectiveness of the Team • Works within standardized procedures and practices to achieve objectives and meet deadlines • Defers most decisions to immediate supervisor or adheres to detailed instructions Leadership • Typically, no supervisory responsibilities • Accountable for developing technical capabilities Influence and Partnership • Exchanges straightforward information, asks questions and checks for understanding Full Time / Part Time Full time Worker Type Employee Job Exempt (Yes / No) No Workplace Model At Invesco, our workplace model supports our culture and meets the needs of our clients while providing flexibility our employees value. As a full-time employee, compliance with the workplace policy means working with your direct manager to create a schedule where you will work in your designated office at least four days a week, with one day working outside an Invesco office. Grow Your Career with Us Build the skills and experiences that help you thrive in a constantly evolving business environment. Our AI-enabled learning platform provides personalized learning opportunities based on your role and interests, while development programs and leadership training help support continuous career growth. To know more about us: About Invesco: https://www.invesco.com/corporate/en/home.html About our Culture: https://www.invesco.com/corporate/en/about-us/our-culture.html About our D&I policy: https://www.invesco.com/corporate/en/our-commitments/diversity-and-inclusion.html About our CR program: https://www.invesco.com/corporate/en/our-commitments/corporate-responsibility.html Apply for the role @ Invesco Careers : https://careers.invesco.com/india/ Experience Level Senior Level