Network Engineer

Job Responsibility             

1.         Your job functions and responsibilities as Network Engineer will be as defined below: -

§  To render Operation & Maintenance services at our various project sites, as decided by the management, as a technical representative of Graphic Trades Private Limited.

§  To manage, troubleshoot, and maintain the core network and routing infrastructure, CCTV cameras, 16- channel NVR, 8-port PoE switch, 1 KVA UPS, video conferencing unit, 55” display system, kiosk system, Dell PCs, LG displays, etc. and other IT and Non-IT related equipment and services, including all components installed on-site by Graphic Trades Private Limited.

§  To prepare & submit DSR (Daily Service Report) to the office.

§  To assist the Concerned Project Manager in other related works.

§  To supervise, administrate & manage the Project Manager related activities.

§  To report to the office regularly and on time, maintaining punctuality and consistency in attendance as part of your professional responsibilities.

§  To maintain strict discipline (Financial & Others) in all terms.

§  To handle all the other technical works, assigned to you time to time by the Project Head.

2.         Technical Support & Troubleshooting

-Ready to do physical installation of network and devices

- Provide service and support for software, hardware, and networking issues. 

- Do diagnosis and resolve basic system errors, application bugs, and connectivity issues 

- Guide users through troubleshooting steps, installations, and configurations, offsite if required. 

3.         Customer Interaction & Query Handling 

- Respond to technical support requests via phone, email, chat, or ticketing system 

- Maintain polite and professional communication with end-users. 

- Document all issues, solutions, and escalations accurately in the helpdesk system. 

4.         Issue Escalation & Collaboration

- Escalate unresolved or complex issues to L2 or L3 support or OEMs Support Centers or to peers etc. and then resolve issues.    

- Coordinate with different departments to ensure timely resolution of issues. 

- Follow up on open tickets to ensure they are resolved within SLA timelines. 

5.         System Monitoring & Maintenance  

- Perform routine system health checks and preventive maintenance. 

- Monitor IT infrastructure for alerts, errors, or potential failures. 

- Assist in patching, software updates, and minor hardware replacements.

- Maintain Log 

6.         Documentation & Process Adherence

- Maintain a knowledge base of common issues and solutions

- Follow ITIL best practices and company-defined SLAs

- Assist in training end-users on basic IT troubleshooting and security best practices. 

7.         Other Technical Skills  

- The candidate must be above L1 engineer in terms of knowledge, experience and skills

- Basic troubleshooting of ••Windows, Linux, and Mac operating systems

- Understanding of networking concepts (IP, DNS, DHCP, VPN, firewalls, routers, and switches) 

- Familiarity with ticketing systems (ServiceNow, Jira, Zendesk, etc.) 

- Basic knowledge of cloud services (AWS, Azure, Google Cloud) is a plus 

- Exposure to remote desktop support tools (TeamViewer, AnyDesk, RDP). 

8.         Soft Skills 

- Strong problem-solving and analytical skills 

- Excellent verbal and written communication in English (and regional language if required). 

- Ability to handle pressure and multitask in a fast-paced environment. 

- A “customer-first mindset” with the ability to explain technical solutions in layman's terms. 

• It is a Full Time Hardware / Network Engineer job for candidates with 3 - 5 years of experience.