Laptop Hardware Support Engineer

Job Description

About the Role:

We are looking for a skilled and customer-focused Laptop Hardware Support Engineer to join our Field Operations team. The ideal candidate should have hands-on experience in diagnosing, repairing, and maintaining laptops of multiple brands while providing excellent on-site customer support.

Key Responsibilities:

• Visit customer locations to diagnose and repair laptop hardware issues.

• Troubleshoot laptops from leading brands such as HP, Dell, Lenovo, Acer, Asus, Apple, and others.

• Replace hardware components including motherboards, LCDs, keyboards, batteries, hinges, SSDs/HDDs, RAM, charging ports, fans, and more.

• Perform software installation, operating system installation, driver updates, and BIOS configuration when required.

• Maintain accurate service reports and update job status on the company portal/mobile application.

• Ensure timely call closures while maintaining high customer satisfaction.

• Follow company SOPs and safety guidelines during field visits.

• Coordinate with the technical support and spare parts teams for issue resolution.

Requirements:

• Minimum 1 year of experience in laptop hardware repair and field support.

• Good knowledge of laptop troubleshooting and card-level diagnostics.

• Familiarity with Windows installation, drivers, BIOS, and basic networking.

• Good communication and customer-handling skills.

• Ability to travel for on-site service calls.

• Valid two-wheeler and driving license.

• Should be able to work in field as it is Strictly Onsite job.

Preferred Skills:

• Experience in servicing multiple laptop brands.

• Ability to diagnose complex hardware faults independently.

• Strong problem-solving and time management skills.

• Professional attitude with a customer-first approach.

IMPORTANT NOTE

Please apply ONLY if you have hands-on experience in laptop hardware support, including laptop hardware replacement, troubleshooting, and fault diagnosis, and are comfortable working in field operations and visiting customer locations/service sites when required.

Candidates without practical laptop hardware support experience or those who are not comfortable with field work are requested NOT to apply. Please ensure that your skills and experience match the above requirements before applying so that we do not waste your time or ours.

What We Offer:

• Competitive salary: ₹20,000 – ₹25,000 per month

• Performance incentives

• Travel reimbursement

• Career growth opportunities

• Hands-on training and technical development

• Friendly and professional work environment

• It is a Full Time Hardware / Network Engineer job for candidates with 1 - 6+ years Experience.