Laptop Hardware Support Engineer

About the Role:

We are looking for a skilled and customer-focused Laptop Hardware Support Engineer to join our Field Operations team. The ideal candidate should have hands-on experience in diagnosing, repairing, and maintaining laptops of multiple brands while providing excellent on-site customer support.

Key Responsibilities:

• Visit customer locations to diagnose and repair laptop hardware issues.

• Troubleshoot laptops from leading brands such as HP, Dell, Lenovo, Acer, Asus, Apple, and others.

• Replace and repair hardware components including motherboards, LCDs, keyboards, batteries, hinges, SSDs/HDDs, RAM, charging ports, fans, and more.

• Perform software installation, operating system installation, driver updates, and BIOS configuration when required.

• Maintain accurate service reports and update job status on the company portal/mobile application.

• Ensure timely call closures while maintaining high customer satisfaction.

• Follow company SOPs and safety guidelines during field visits.

• Coordinate with the technical support and spare parts teams for issue resolution.

Requirements:

• Minimum 1 year of experience in laptop hardware repair and field support.

• Good knowledge of laptop troubleshooting and card-level diagnostics.

• Familiarity with Windows installation, drivers, BIOS, and basic networking.

• Good communication and customer-handling skills.

• Ability to travel for on-site service calls.

• Valid two-wheeler and driving license.

Preferred Skills:

• Experience in servicing multiple laptop brands.

• Ability to diagnose complex hardware faults independently.

• Strong problem-solving and time management skills.

• Professional attitude with a customer-first approach.

What We Offer:

• Competitive salary: ₹25,000 – ₹30,000 per month

• Performance incentives

• Travel reimbursement

• Career growth opportunities

• Hands-on training and technical development

• Friendly and professional work environment

• It is a Full Time Hardware / Network Engineer job for candidates with 1 - 6+ years Experience.