IT Technician/Network Technician

Role Overview

We are seeking an IT Support & Systems Engineer to maintain, optimize, and support our corporate IT infrastructure and end-user computing environment at our Wadala office. In this on-site role, you will handle day-to-day technical support, configure and deploy employee hardware and software, manage local network connectivity, enforce cybersecurity hygiene, and minimize downtime across all workplace technology.

Key Responsibilities

User Support & Helpdesk Operations:

Act as the primary on-site technical contact for diagnosing and resolving hardware, software, OS (Windows / macOS), printer, and peripheral issues.

Manage helpdesk tickets, ensuring timely resolution, documentation, and communication with internal stakeholders.

Conduct onboarding and offboarding IT workflows: system imaging, provisioning laptop/desktop machines, configuring user accounts, access permissions, and asset tracking.

Systems & Cloud Administration:

Administer cloud collaboration platforms (Google Workspace / Microsoft 365, Teams, Slack, Zoom).

Manage identity and access tools, email routing, group policies, and multi-factor authentication (MFA).

Maintain patch management cycles, OS updates, and antivirus/EDR software deployments.

Network & Facility Infrastructure:

Monitor and troubleshoot local area network (LAN), Wi-Fi access points, switches, routers, and broadband/leased-line connections.

Support conference room AV systems, video conferencing gear, IP phones, and biometric attendance/CCTV devices.

Coordinate with internet service providers (ISPs), hardware vendors, and third-party warranty providers for escalation and replacement parts.

Security, Backups & Asset Management:

Maintain an accurate register of all IT assets, software licenses, warranties, and retirement cycles.

Monitor daily cloud/local data backups and participate in disaster recovery tests.

Ensure user adherence to data security policies and best practices.

Required Qualifications & Skills

Education: Bachelor’s degree or Diploma in Computer Science, Information Technology, Computer Engineering, or related technical field.

Experience: 2–5 years of hands-on experience in IT support, desktop engineering, or systems administration within an office environment.

Operating Systems: In-depth knowledge of Windows 10/11 and macOS desktop environments.

Networking: Solid understanding of TCP/IP, DNS, DHCP, VPNs, VLANs, Wi-Fi standard troubleshooting, and basic firewall configurations.

Tools & Platforms: Experience administering Microsoft 365 / Entra ID (Azure AD) or Google Workspace; familiar with remote support tools (AnyDesk, TeamViewer) and ticketing systems (Jira Service Management, Freshservice, Zendesk).

Communication: Clear written and verbal communication in English and Hindi to support non-technical end-users effectively.

Preferred Qualifications

Relevant certifications such as CompTIA A+, Network+, Microsoft Certified: Modern Desktop Administrator Associate, or Cisco CCNA.

Familiarity with MDM (Mobile Device Management) platforms such as Intune or Jamf.

Prior experience managing on-site IT operations for corporate offices in Mumbai.

Compensation & Benefits

Competitive salary aligned with experience and industry benchmarks.

• It is a Full Time Hardware / Network Engineer job for candidates with 1 - 4 years of experience.